When big data weighs you down instead of setting you free

The old ways aren’t always better. Just like white-out is a thing of the past and my old Nokia brick is now a fond and very distant memory, manual data entry also needs to be wiped out of our norm of day-to-day work.

This week, we examine business process automation, where recent advances in machine learning technology are enabling enterprises to automate tasks for unstructured data.

The financial institutions winning the customer service game earn more trust and ultimately make more money. But how? It all comes down to information. Better information means better customer management strategies. Automation unlocks the superior information that financial institutions need to win customers and keep them happy.